First time buyers Mortgage

Generally speaking a first time buying experience should be one of excitment, and fear its a strange feeling for a prospective client, which can be compunded by the fact that in some cases this is the first time they have left home. This is not the case in every first time buyer, but i have recently had a few new to the market purchases, along with the just leaving the nest.
As an advisor you are right they are no different to any other type of home purchaser, lets face it they all need some advice, but thats where the tale differs i feel, as a subsequent purchaser who already has a few years property buying under their belt then the advice you give changes in the fact that you dont want to appear like you are teaching them to suck eggs.
A first time buyer however, unless they have spent weeks trawling the net for advice, will be as uneducated in this area as a child starting school for the first time they need all the help assistance and guidance that a good broker should offer them. its not a case of treat them all the same, the words are treat them fair. do not expect them to know all the answers and dont speak in jargon.